Local American Family Insurance Agent Sue Breitbach Fenn earns top honor for customer service

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Madison, Wis. March 2018– Sue Breitbach Fenn, an American Family Insurance agent in Sheboygan WI has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

Providing our valued customers with an exceptional service experience is at the heart of everything we do,” said Ann Hamilton, American Family Insurance customer experience vice president. “As recipients of the American Star Excellence in Customer Experience Certification, this select group of agents has earned the highest praise from our customers for consistently providing the outstanding service our customers expect, and deserve.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.

Breitbach Fenn has been an agent for American Family since January 1994. Sue’s office is located at 3626 Erie Ave in Sheboygan conveniently located one block behind Kohl’s.

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